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Original Articles
Assessment of Service Quality in Teaching Hospitals of Yazd University of Medical Sciences: Using Multi-criteria Decision Making Techniques
Milad Shafii, Sima Rafiei, Fatemeh Abooee, Mohammad Amin Bahrami, Mojtaba Nouhi, Farhad Lotfi, Khatere Khanjankhani
Osong Public Health Res Perspect. 2016;7(4):239-247.   Published online August 31, 2016
DOI: https://doi.org/10.1016/j.phrp.2016.05.001
  • 3,633 View
  • 20 Download
  • 29 Crossref
AbstractAbstract PDF
Objectives
Hospitals as integrated parts of the wide-ranging health care systems have dominant focus on health care provision to meet, maintain and promote people's health needs of a community. This study aimed to assess the service quality of teaching hospitals of Yazd University of Medical Sciences using Fuzzy Analytical Hierarchy Process (FAHP) and Technique for Order Preference by Similarity to Ideal Solution (TOPSIS).
Methods
A literature review and a qualitative method were used to obtain experts' viewpoints about the quality dimensions of hospital services to design a questionnaire. Then, using a self-made questionnaire, perceptions of 300 patients about the quality of delivered services were gathered. Finally, FAHP was applied to weigh each quality dimension and TOPSIS method to rank hospital wards.
Results
Six dimensions including responsiveness, assurance, security, tangibles, health communication and Patient orientation were identified as affecting aspects of hospital services quality among which, security and tangibles got the highest and lowest importance respectively (0.25406, 0.06883). Findings also revealed that in hospital A, orthopedics and ophthalmology wards obtained the highest score in terms of quality while cardiology department got the lowest ranking (0.954, 0.323). In hospital B, the highest and the lowest ranking was belonged to cardiology and surgical wards (0.895, 0.00) while in hospital C, surgical units were rated higher than internal wards (0.959, 0.851).
Conclusion
Findings emphasized that the security dimension got the lowest ranking among SERVQUAL facets in studied hospitals. This requires hospital executives to pay special attention to the issue of patients’ security and plan effectively for its promotion.

Citations

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  • EVALUATION OF MANAGERIAL PERFORMANCE BASED ON 360-DEGREE EVALUATION MODEL IN HEAD NURSES OF SHAHID CHAMRAN HEART TRAINING AND MEDICAL CENTER IN ISFAHAN IN 2021
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    Nursing and Midwifery Journal.2023; 21(5): 366.     CrossRef
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    Uludağ University Journal of The Faculty of Engine.2019; : 13.     CrossRef
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    Çiğdem UNURLU
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  • Multicriteria decision analysis (MCDA) in health care: a systematic review of the main characteristics and methodological steps
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    S. Hemalatha, Lingaraju Dumpala, B. Balakrishna
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The Mediating Role of Organizational Learning in the Relationship of Organizational Intelligence and Organizational Agility
Mohammad Amin Bahrami, Mohammad Mehdi Kiani, Raziye Montazeralfaraj, Hossein Fallah Zadeh, Morteza Mohammad Zadeh
Osong Public Health Res Perspect. 2016;7(3):190-196.   Published online June 30, 2016
DOI: https://doi.org/10.1016/j.phrp.2016.04.007
  • 3,788 View
  • 28 Download
  • 38 Crossref
AbstractAbstract PDF
Objectives
Organizational learning is defined as creating, absorbing, retaining, transferring, and application of knowledge within an organization. This article aims to examine the mediating role of organizational learning in the relationship of organizational intelligence and organizational agility.
Methods
This analytical and cross-sectional study was conducted in 2015 at four teaching hospitals of Yazd city, Iran. A total of 370 administrative and medical staff contributed to the study. We used stratified-random method for sampling. Required data were gathered using three valid questionnaires including Alberkht (2003) organizational intelligence, Neefe (2001) organizational learning, and Sharifi and Zhang (1999) organizational agility questionnaires. Data analysis was done through R and SPSS 18 statistical software.
Results
The results showed that organizational learning acts as a mediator in the relationship of organizational intelligence and organizational agility (path coefficient = 0.943). Also, organizational learning has a statistical relationship with organizational agility (path coefficient = 0.382).
Conclusion
Our findings suggest that the improvement of organizational learning abilities can affect an organization's agility which is crucial for its survival.

Citations

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Role of Organizational Climate in Organizational Commitment: The Case of Teaching Hospitals
Mohammad Amin Bahrami, Omid Barati, Malake-sadat Ghoroghchian, Razieh Montazer-alfaraj, Mohammad Ranjbar Ezzatabadi
Osong Public Health Res Perspect. 2016;7(2):96-100.   Published online April 30, 2016
DOI: https://doi.org/10.1016/j.phrp.2015.11.009
  • 3,722 View
  • 20 Download
  • 27 Crossref
AbstractAbstract PDF
Objective The commitment of employees is affected by several factors, including factors related to the organizational climate. The aim of this study was to investigate the relationship between organizational commitment of nurses and the organizational climate in hospital settings.
Methods
A cross-sectional study was conducted in 2014 at two teaching hospitals in Yazd, Iran. A total of 90 nurses in these hospitals participated. We used stratified random sampling of the nursing population. The required data were gathered using two valid questionnaires: Allen and Meyer's organizational commitment standard questionnaire and Halpin and Croft's Organizational Climate Description Questionnaire. Data analysis was done through SPSS 20 statistical software (IBM Corp., Armonk, NY, USA). We used descriptive statistics and Pearson's correlation coefficient for the data analysis.
Results
The findings indicated a positive and significant correlation between organizational commitment and organizational climate (r = 0.269, p = 0.01). There is also a significant positive relationship between avoidance of organizational climate and affective commitment (r = 0.208, p = 0.049) and between focus on production and normative and continuance commitment (r = 0.308, p = 0.003).
Conclusion
Improving the organizational climate could be a valuable strategy for improving organizational commitment.

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PHRP : Osong Public Health and Research Perspectives