- Operating a National Hotline in Korea During the COVID-19 Pandemic
-
Rok Song, Yuh Seog Choi, Jae Young Ko
-
Osong Public Health Res Perspect. 2020;11(6):380-382. Published online December 22, 2020
-
DOI: https://doi.org/10.24171/j.phrp.2020.11.6.06
-
-
6,569
View
-
97
Download
-
9
Web of Science
-
10
Crossref
-
Abstract
PDF
The importance of effective communication cannot be overestimated during a pandemic. The Korea Disease Control and Prevention Agency national 1339 hotline has been in operation since the Middle East respiratory syndrome coronavirus outbreak in 2016. The hotline is open 24 hours a day, 7 days a week, 365 days a year, and provides accurate, reliable information based upon the Korea Disease Control and Prevention Agency guidelines in response to queries. During the coronavirus disease 2019 (COVID-19) pandemic, the 1339 hotline received callers’ questions about symptoms and the implications of their actions regarding the epidemic. Through the 1339 hotline, callers received the up-to-date information that enabled them to protect themselves as well as others from COVID-19. This public service may have influenced on reduced risk of virus transmission in Korea.
-
Citations
Citations to this article as recorded by
- Assessment of Qatar’s Health Care Community Call Center Efficacy in Addressing COVID-19 Pandemic Health Care Challenges: Cross-Sectional Study
Muhammad Atif Waheed, Lolwa Al Mannai, Hanan Khudadad, Jamil Alenbawi, Mariama Aminata Mansaray, Samya Al Abdulla JMIR Formative Research.2024; 8: e42753. CrossRef - Covid-19 hotlines, helplines and call centers: a systematic review of characteristics, challenges and lessons learned
Maryam Eslami Jahromi, Haleh Ayatollahi, Ali Ebrazeh BMC Public Health.2024;[Epub] CrossRef - Unbiased care, unequal outcomes: a nursing telehealth intervention reveals systematic inequities in COVID-19 care delivery
Anthony Cheng, Kyle Hart, Andrea Baron, Emily Dollar, Brian Park, Jen DeVoe, Eric Herman, Julie Johnson, Deborah J. Cohen BMC Nursing.2024;[Epub] CrossRef - Mental health concerns and network structures of psychological helpline help-seekers during the COVID-19 pandemic in China: Pandemic stage differences
Lizu Lai, Jingqiang Tong, Yu-Tao Xiang, Lin Zhang, Zhihong Ren Journal of Affective Disorders.2023; 323: 444. CrossRef - Emerging Health Disparities during the COVID-19 Pandemic
Nour Mheidly, Nadine Y. Fares, Mohamad Y. Fares, Jawad Fares Avicenna Journal of Medicine.2023; 13(01): 060. CrossRef - Reinventing Patient Support and Continuity of Care Using Innovative Physician-staffed Hotline: More than 60,000 Patients Served Across 15 Medical and Surgical Specialties During the First Wave of COVID-19 Lockdown in Qatar
Mohamed Arafa, Walid El Ansari, Fadi Qasem, Abdulla Al Ansari, Mohammed Al Ateeq Al Dosari, Khalid Mukhtar, Mohamed Ali Alhabash, Khalid Awad, Khalid Al Rumaihi Journal of Medical Systems.2023;[Epub] CrossRef - Role and effectiveness of telephone hotlines in outbreak response in Africa: A systematic review and meta-analysis
Noah T. Fongwen, Almighty Nchafack, Hana Rohan, Jason J. Ong, Joseph D. Tucker, Nadine Beckmann, Gwenda Hughes, Rosanna W. Peeling, Felix Bongomin PLOS ONE.2023; 18(11): e0292085. CrossRef - An Innovative Telemedicine Initiative From Sri Lanka: The Value of Volunteerism in a Resource-Constrained Scenario During the COVID-19 Pandemic
Indika Karunathilake, Sajith Edirisinghe, Manuj Weerasinghe, B. J. C. Perera, Anver Hamdani, Rasnayaka Mudiyanse, Sanka Randenikumara, Dulmini de Silva, Dulanja Senanayake, Sarath Gamini De Silva, Kalyani Guruge, M. K. Ragunathan, Athula Sumathipala, Pali Asia Pacific Journal of Public Health.2022; 34(5): 557. CrossRef - Epidemiology, clinical spectrum, viral kinetics and impact of COVID‐19 in the Asia‐Pacific region
Kin On Kwok, Ying Huang, Margaret Ting Fong Tsoi, Arthur Tang, Samuel Yeung Shan Wong, Wan In Wei, David Shu Cheong Hui Respirology.2021; 26(4): 322. CrossRef - Generic Logic Model for Coronavirus Disease-2019 Responses Based on the South Korean Experience
Hae-ryoung Chun, Kyuhyun Yoon, Hana Kim, Eunsil Cheon, Jaeyoung Ha, Sangwoo Tak, Sung-il Cho Risk Management and Healthcare Policy.2021; Volume 14: 4765. CrossRef
|