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Rok Song 2 Articles
Operating a National Hotline in Korea During the COVID-19 Pandemic
Rok Song, Yuh Seog Choi, Jae Young Ko
Osong Public Health Res Perspect. 2020;11(6):380-382.   Published online December 22, 2020
  • 5,949 View
  • 90 Download
  • 6 Web of Science
  • 9 Crossref
AbstractAbstract PDF

The importance of effective communication cannot be overestimated during a pandemic. The Korea Disease Control and Prevention Agency national 1339 hotline has been in operation since the Middle East respiratory syndrome coronavirus outbreak in 2016. The hotline is open 24 hours a day, 7 days a week, 365 days a year, and provides accurate, reliable information based upon the Korea Disease Control and Prevention Agency guidelines in response to queries. During the coronavirus disease 2019 (COVID-19) pandemic, the 1339 hotline received callers’ questions about symptoms and the implications of their actions regarding the epidemic. Through the 1339 hotline, callers received the up-to-date information that enabled them to protect themselves as well as others from COVID-19. This public service may have influenced on reduced risk of virus transmission in Korea.


Citations to this article as recorded by  
  • Assessment of Qatar’s Health Care Community Call Center Efficacy in Addressing COVID-19 Pandemic Health Care Challenges: Cross-Sectional Study
    Muhammad Atif Waheed, Lolwa Al Mannai, Hanan Khudadad, Jamil Alenbawi, Mariama Aminata Mansaray, Samya Al Abdulla
    JMIR Formative Research.2024; 8: e42753.     CrossRef
  • Covid-19 hotlines, helplines and call centers: a systematic review of characteristics, challenges and lessons learned
    Maryam Eslami Jahromi, Haleh Ayatollahi, Ali Ebrazeh
    BMC Public Health.2024;[Epub]     CrossRef
  • Mental health concerns and network structures of psychological helpline help-seekers during the COVID-19 pandemic in China: Pandemic stage differences
    Lizu Lai, Jingqiang Tong, Yu-Tao Xiang, Lin Zhang, Zhihong Ren
    Journal of Affective Disorders.2023; 323: 444.     CrossRef
  • Emerging Health Disparities during the COVID-19 Pandemic
    Nour Mheidly, Nadine Y. Fares, Mohamad Y. Fares, Jawad Fares
    Avicenna Journal of Medicine.2023; 13(01): 060.     CrossRef
  • Reinventing Patient Support and Continuity of Care Using Innovative Physician-staffed Hotline: More than 60,000 Patients Served Across 15 Medical and Surgical Specialties During the First Wave of COVID-19 Lockdown in Qatar
    Mohamed Arafa, Walid El Ansari, Fadi Qasem, Abdulla Al Ansari, Mohammed Al Ateeq Al Dosari, Khalid Mukhtar, Mohamed Ali Alhabash, Khalid Awad, Khalid Al Rumaihi
    Journal of Medical Systems.2023;[Epub]     CrossRef
  • Role and effectiveness of telephone hotlines in outbreak response in Africa: A systematic review and meta-analysis
    Noah T. Fongwen, Almighty Nchafack, Hana Rohan, Jason J. Ong, Joseph D. Tucker, Nadine Beckmann, Gwenda Hughes, Rosanna W. Peeling, Felix Bongomin
    PLOS ONE.2023; 18(11): e0292085.     CrossRef
  • An Innovative Telemedicine Initiative From Sri Lanka: The Value of Volunteerism in a Resource-Constrained Scenario During the COVID-19 Pandemic
    Indika Karunathilake, Sajith Edirisinghe, Manuj Weerasinghe, B. J. C. Perera, Anver Hamdani, Rasnayaka Mudiyanse, Sanka Randenikumara, Dulmini de Silva, Dulanja Senanayake, Sarath Gamini De Silva, Kalyani Guruge, M. K. Ragunathan, Athula Sumathipala, Pali
    Asia Pacific Journal of Public Health.2022; 34(5): 557.     CrossRef
  • Epidemiology, clinical spectrum, viral kinetics and impact of COVID‐19 in the Asia‐Pacific region
    Kin On Kwok, Ying Huang, Margaret Ting Fong Tsoi, Arthur Tang, Samuel Yeung Shan Wong, Wan In Wei, David Shu Cheong Hui
    Respirology.2021; 26(4): 322.     CrossRef
  • Generic Logic Model for Coronavirus Disease-2019 Responses Based on the South Korean Experience
    Hae-ryoung Chun, Kyuhyun Yoon, Hana Kim, Eunsil Cheon, Jaeyoung Ha, Sangwoo Tak, Sung-il Cho
    Risk Management and Healthcare Policy.2021; Volume 14: 4765.     CrossRef
COVID-19 in Nursing Facilities: Experience in Republic of Korea
Rok Song, Hee-Sook Kim, Seok-Ju Yoo, Kwan Lee, Ji-Hyuk Park, Joon Ho Jang, Gyoung-Sook Ahn, Jun-Nyun Kim
Osong Public Health Res Perspect. 2020;11(4):164-169.   Published online August 31, 2020
  • 7,380 View
  • 150 Download
  • 7 Web of Science
  • 8 Crossref
AbstractAbstract PDF

Coronavirus disease 2019 (COVID-19) outbreaks in nursing facilities can easily lead to a high rate of infection and fatality. A surge in newly infected cases in the first quarter of 2020 in Gyeongsan-si, in the Republic of Korea, was followed by several outbreaks in nursing facilities in the same area. The aim of this study is to report on the epidemiological investigation and the management to reduce the infection rate in nursing facilities for older adults.


The municipal government and the Korea Centers for Disease Control and Prevention performed an epidemiological investigation into 5 nursing facilities that reported a high number of COVID-19 infection cases from February to May 2020. COVID-19 infected cases in the facilities were investigated to identify the infection routes, and the fatality rate of the 5 facilities.


The 5 facilities had a combined fatality rate of 12.2% (9 deceased among the 74 infected cases). The median age of the deceased was 87 years old (range: 82–91). The infection was first identified on February 27th, 2020, peaked on March 6th, and was last detected on March 24th, 2020.


Difficulties specific to such facilities included the delay in the recognition of symptoms and limitation in distancing. Tailored strategies such as daily monitoring of symptoms and proactive COVID-19 screening of quarantined residents, contributed to a decline in the infections in the facilities.


Citations to this article as recorded by  
  • Impact of the COVID-19 pandemic and corresponding control measures on long-term care facilities: a systematic review and meta-analysis
    Jun Zhang, Yushan Yu, Mirko Petrovic, Xiaomei Pei, Qing-Bao Tian, Lei Zhang, Wei-Hong Zhang
    Age and Ageing.2023;[Epub]     CrossRef
  • Risk factors for COVID-19 outbreaks in livestock slaughtering and processing facilities in Republic of Korea
    Seongju Choi, Tae Jong Son, Yeon-Kyung Lee
    Osong Public Health and Research Perspectives.2023; 14(3): 207.     CrossRef
  • Using Non-Pharmaceutical Interventions and High Isolation of Asymptomatic Carriers to Contain the Spread of SARS-CoV-2 in Nursing Homes
    Alec J. Schmidt, Yury García, Diego Pinheiro, Thomas A. Reichert, Miriam Nuño
    Life.2022; 12(2): 180.     CrossRef
  • An Experience of the Early Stage of COVID-19 Outbreak in Nursing Homes in Gyeonggi Province, Korea
    Gawon Choi, Na-young Kim, Seon-young Lee, Hae Deun Noh, Heeyoung Lee
    Korean Journal of Clinical Geriatrics.2022; 23(1): 27.     CrossRef
  • Promising Best Practices Implemented in Long- Term Care Facilities During the COVID-19 Pandemic to Address Social Isolation and Loneliness: A Scoping Review
    Idrissa Beogo, Nebila Jean-Claude Bationo, Stephanie Collin, Diane Tapp, Jean Ramdé, Marie-Pierre Gagnon, Eric Nguemeleu Tchouaket, Drissa Sia
    Journal of Long-Term Care.2022; 0(2022): 298.     CrossRef
  • Epidemiology and clinical features of COVID-19 outbreaks in aged care facilities: A systematic review and meta-analysis
    Mohammad Rashidul Hashan, Nicolas Smoll, Catherine King, Hannah Ockenden-Muldoon, Jacina Walker, Andre Wattiaux, Julieanne Graham, Robert Booy, Gulam Khandaker
    EClinicalMedicine.2021; 33: 100771.     CrossRef
  • The experience of executing preventive measures to protect a nursing home in Taiwan from a COVID-19 outbreak
    Chia-Yu Huang, Yu-Hung Kuo, Shu-Ting Chuang, Hung-Rong Yen, Sio-Ian Tou
    European Geriatric Medicine.2021; 12(3): 609.     CrossRef
  • Everyday life in a Swedish nursing home during the COVID-19 pandemic: a qualitative interview study with persons 85 to 100 years
    Qarin Lood, Maria Haak, Synneve Dahlin-Ivanoff
    BMJ Open.2021; 11(6): e048503.     CrossRef

PHRP : Osong Public Health and Research Perspectives