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Jae Young Ko 1 Article
Operating a National Hotline in Korea During the COVID-19 Pandemic
Rok Song, Yuh Seog Choi, Jae Young Ko
Osong Public Health Res Perspect. 2020;11(6):380-382.   Published online December 22, 2020
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  • 6 Web of Science
  • 9 Crossref
AbstractAbstract PDF

The importance of effective communication cannot be overestimated during a pandemic. The Korea Disease Control and Prevention Agency national 1339 hotline has been in operation since the Middle East respiratory syndrome coronavirus outbreak in 2016. The hotline is open 24 hours a day, 7 days a week, 365 days a year, and provides accurate, reliable information based upon the Korea Disease Control and Prevention Agency guidelines in response to queries. During the coronavirus disease 2019 (COVID-19) pandemic, the 1339 hotline received callers’ questions about symptoms and the implications of their actions regarding the epidemic. Through the 1339 hotline, callers received the up-to-date information that enabled them to protect themselves as well as others from COVID-19. This public service may have influenced on reduced risk of virus transmission in Korea.


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PHRP : Osong Public Health and Research Perspectives